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Adele Gutman

Chief Experience Officer - Get Great Guest Reviews

Adele Gutman helps business leaders learn what it takes to create outstanding guest and employee loyalty while inspiring Five-Star reviews. Adele has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving unprecedented results in driving revenue through Guest Experience, Reputation Optimization, and Culture.

She is a leading authority on all things related to guest reviews and hospitality reputation excellence, the host of Get Great Guest Reviews the Podcast, and the creator of The Five-Star Review System. During her 20-year tenure as Vice President of the Library Hotel Collection, the brand astonished the hotel industry by repeatedly earning the #1 highest guest satisfaction rating of any luxury hotel brand in the world, receiving a 96.1% GRI (Global Review Index] on ReviewPro's a survey of millions of online reviews. Every property in the collection rose to the top of their country for guest satisfaction on review sites like Tripadvisor, including the Aria Hotel Budapest, the #1 Hotel in the World on the 2017 Tripadvisor Travelers Choice Awards.

Now Adele’s mission is to help hoteliers and business leaders in all industries revolutionize their culture and revenue success by customizing and implementing the award-winning methodology she has developed over decades.

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