What if every interaction you had could lift someone just a little higher? In this unforgettable episode of The YES Show, Christine sits down with speaker, author, and former hotel executive Ryan Minton, who left a six-figure corporate role not to chase more—but to impact more. From heart-tugging moments with his son at Costco to the simple greeting that launched a leadership movement, Ryan shares real-life stories that will stay with you long after you listen. We dive deep into his upcoming book Uplifted (releasing June 10), a powerful manifesto for leaders who want to do more than manage—they want to matter. You’ll hear: * The real-life story of Jason, the front desk agent whose words changed Ryan’s life * Why “no bad days” isn’t just a catchphrase—it’s a culture-shaping leadership principle * The balloon theory: a vivid, game-changing way to think about how you influence others * How authentic appreciation leads to real ROI * What every leader needs to know about accountability, empowerment, and being remembered This episode is bursting with practical wisdom, unforgettable storytelling, and one massive truth: your impact as a leader is bigger than you think. 📚 Get a sneak peek into Uplifted, and find out why Ryan says, “Be the person who puts a little more air in someone’s balloon.” 📌 Top 3 Action Items for Listeners: Blow up invisible balloons – Use Ryan’s metaphor to inspire your team by adding “air” through appreciation and kindness. Adopt a No Bad Day mindset – Start with your leadership team and make it a standard to show up with positivity. Empower your people – Have the conversation: “Do you know you have my support to make the right decision for our guests?” 🔗 Connect with Ryan: LinkedIn - https://www.linkedin.com/in/ryan-minton-39210721/ Instagram - https://www.instagram.com/ryanmintonspeaks/ Website - https://ryanminton.com/ 🔗 Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Stop spinning in circles. Start smashing guest scores Are you working hard but not moving forward? You might be under the spell of the Idea Fairy—constantly chasing new trends, TikToks, and techniques, but never truly solving the real problems holding your team back. In this episode, Christine Trippi delivers a powerful wake-up call: It’s not about having more ideas—it’s about executing the right one. Discover the one broken process in most hotels that’s silently crushing your guest experience scores—and how fixing it can transform your results, your reputation, and your team’s momentum. THIS IS THE GOLDEN TICKET! 💡 What You’ll Learn in This Episode: -Why the abundance of ideas is paralyzing your progress -How to identify the real problems guests are complaining about -The truth about work requests—and why they’re the sexiest system in your hotel -A 6-step blueprint to create, train, inspect, and resolve this problem. -How to shift from inspiration overload to CEO-level execution ✅ Action Items: -Audit Your Work Request Process: Ask housekeepers how they report issues. If their answers aren’t consistent—it’s broken. -Download & Customize the SOP: Share the episode on LinkedIn and tag Christine to get the ready-to-use Work Request SOP and bonus tools. -Schedule a Team Reset: Use this episode to launch a 1-week challenge to train, measure, and celebrate reporting work requests like a boss. Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

In Part 2 of this heartwarming and insightful interview, Christine welcomes back hospitality expert and former “Concierge to the Stars” Jamie Cooperstein. Jamie dives into her signature Five Keys to Service Excellence, emphasizing emotional intelligence, empowerment, and overdelivering with grace. You’ll learn actionable ways to elevate guest experiences—whether you're in hotels, healthcare, retail, or beyond. 📚 What You'll Learn: Why treating the emotion is the #1 strategy for winning back upset customers Jamie’s tried-and-true Five Keys to Service Excellence How to underpromise and overdeliver like a hospitality ninja A jaw-dropping service win that made Jamie the hero The power of timely service recovery and the Service Recovery Paradox Why hospitality isn’t just for hotels anymore 🌟 Jamie’s 5 Keys to Service Excellence: Anticipate Needs Personalize the Experience Underpromise & Overdeliver Be Empowered Treat the Emotion (Timely Service Recovery) ✅ Action Items for Listeners: ✅Reflect: Think of a time you skipped “treating the emotion.” How could you have done better? ✅Practice Underpromising: In your next email, give yourself a cushion—and then wow them by being early. ✅Empower Your Team: Give your staff permission to resolve simple customer issues without a manager. ✅Share the Show: Know someone in retail, banking, or healthcare? Send them this episode—they’ll thank you. Connect with Jamie: 📍Linkedin - https://www.linkedin.com/in/jamie-cooperstein/ 📍Instagram - https://www.instagram.com/jcoopconsulting/?hl=en Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

🎙️Show Notes: What do sports journalism, Botox appointments, and secret luxury back hallways have in common? The fabulous Jamie Cooperstein! This week, we dive into one of the juiciest conversations I’ve had on The YES Show—so juicy I had to make it two parts! In this first half of our delightful two-part conversation, I sit down with Jamie Cooperstein, former Five Diamond concierge, hospitality speaker, and now author of True Hospitality. We explore her unexpected pivot from aspiring sportscaster to hospitality superstar, her first “YES” at the Rittenhouse Hotel, and a Botox story that will have you howling and nodding all at once. Jamie’s raw honesty, humor, and hospitality heart make this episode a must-listen. You’ll hear: -Jamie’s journey from ESPN dreams to luxury hotel magic -The unforgettable Botox guest story that taught her a lifelong hospitality lesson -Why her first uniform made her feel like she could conquer the world -What most people get wrong about luxury—and how she debunks it with heart And this is just Part 1! It was so good, we had to keep it going for next week. Be sure to subscribe and come back for Part 2, where we dig into Jamie’s five keys to service excellence, outrageous guest stories, and more hospitality gold! 🔥 3 Action Items: 1. Say YES—even when you’re unsure. You might just end up transforming someone’s experience (and your own). 2. Capture your stories. Start a journal of daily service moments—you never know which one might change a life (or become your book). 3. Be the guest. Experience your service firsthand to better serve others. Get the Be Our Guest Scavenger Hunt in the show notes! Connect with Jamie: (11) Jamie Cooperstein | LinkedIn BOOK - J. Cooperstein Hospitality Consulting True Hospitality: Lessons Learned from Behind the Concierge Desk: Cooperstein, Jamie: 9781964721323: Amazon.com: Books Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

In this powerful solo episode, Christine drops a truth bomb that might just save your sanity: The problem isn’t that you’re not working hard enough—it’s that you’re working too hard… on the wrong things. If you're feeling overwhelmed by ideas but stuck in place, this episode will help you shift from spinning your wheels to making Sweet Results happen. Christine shares how to escape the "Idea Fairy Whirlwind" and the key role strategy, support, and community play in moving from distraction to execution. Plus, she gives an inside peek into the Crown Society Insider’s Club—a membership built for hospitality leaders ready to lead with clarity, confidence, and results. 🗝️ What You’ll Learn: Why working harder isn’t always the answer—and what to do instead How "Ideas without strategy are distraction" (and how to break the cycle) The real reason you’re feeling stuck or burnt out The science behind accountability and goal achievement Christine’s own transformation after joining a similar community What’s inside the Crown Society and how it can transform your leadership 🥥 Crown Society Insider's Club Highlights: Week 1: I AM Empowered Goal Setting – Start strong with a guided planning session Week 2: Live Masterclass – Real-world strategies in leadership, service, and more Week 3: Club Lounge Q&A – Get answers and personalized support Week 4: Block & Shine – Focused co-working for real momentum PLUS: 🎓 Vault of trainings (like Rockin’ Renovations) 🍍 Huddle activity library ✨ Weekly Monday Morning Huddle motivation 💬 A supportive community of like-minded leaders 🎁 Sweet Bonuses (for Quarterly & Annual members): 🎉 FREE ticket to Sweet Sixty Hospitality Conference ($297 value) 👯 Bring a teammate FREE 🕵️ Medallia or Leadership Deep Dive session 💰 Membership Options: You're Invited to the Crown Society: www.thewisepineapple.com/crown Promo Code: swim 💎 Annual – $997 🌟 Quarterly – $291 (most popular!) 🎯 Monthly – $112 Use promo code swim to save $53 and try it for just $59! No contracts. Cancel anytime. 📆 Doors Close: May 15th Schedule a quick call with Christine to see if it’s the right fit—https://calendly.com/christine-twp/crown-society-quick-15-minute-info-chat 📝 Coming Up Next: Christine will share her 5 Keys to Sweet Results—the exact five-step strategy she’s used to reach her biggest goals. Don’t miss this game-changing framework in the next solo episode! Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Summer is almost here—and with it comes weddings, sports groups, reunions, and... high expectations! In this episode, Christine Trippi gives Yes Show listeners three BONUS swim lessons to help you and your team stay afloat during the seasonal surge. From analyzing guest feedback to injecting fun and leveraging TikTok, these powerful strategies will keep your scores soaring and your team energized. Plus, learn how to join the Sweet Summer Scores Masterclass and access more tools through the Crown Society. Links Mentioned: 👉 Join the Sweet Summer Scores Masterclass (Donate-What-You-Can): https://www.thewisepineapple.com/swimlessons2025 ✅ 3 Action Items ✅Schedule a Guest Survey Deep Dive to identify root causes of service score dips and create proactive fixes. ✅Plan 1–2 low-cost, high-value guest delights (e.g., popsicles at the pool, welcome crafts, lobby snack bars). ✅Assign or outsource a TikTok content creator to attract talent by showcasing your team and culture. 📚 Learning Bullets 📚Guest service declines often stem from overlooked patterns, like weekend-only issues—look deeper. 📚Adding value-based fun during high-demand periods offsets rate hikes and delights guests. 📚TikTok is not just for teens—it's a recruiting powerhouse, especially when passion and position align. Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown