In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones. Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life. If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence. Key Learnings ✅ Why sales is actually an act of service when done correctly ✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening ✅ How ethical influence helps people make empowered decisions ✅ The objection handling framework that eliminates resistance before it appears Action Items: 🔹 Spend your next conversation listening 80% of the time and talking only 20% 🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions 🔹 Identify the most common objections in your business and create a proactive plan to address them early Connect with Dan: 📍LinkedIn Profile - https://www.linkedin.com/in/danrochon/ 📍Instagram - https://www.instagram.com/danrochonx/ 📍Amazon - https://www.amazon.com/stores/author/B094YKZ9LF 📍Facebook - https://www.facebook.com/profile.php?id=100086498082316# Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Instagram - https://www.instagram.com/the_wise_pineapple/ 📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍Join the Crown Society - https://www.thewisepapple.com/crown

What if the secret to surviving summer isn't working harder, but planning smarter? In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long. FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92 🍍 What You'll Learn: ✅ Why recognition plans should be scheduled before the busy season begins ✅ How small appreciation moments can create lasting team engagement ✅ Why huddles become more important when business gets busier ✅ How a simple Huddle Pack can eliminate last-minute leadership stress 🎯 Action Items: ✔️ Create a summer appreciation calendar with weekly recognition activities ✔️ Brainstorm and map out summer huddle topics with your leadership team ✔️ Build a grab-and-go Huddle Pack filled with tools, games, recognition items, and activities Connect with Christine 📍Website - https://www.thewisepineapple.com/ 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Instagram - https://www.instagram.com/the_wise_pineapple/ 📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍Join the Crown Society - https://www.thewisepineapple.com/crown

What happens when burnout, stress, and negativity take over your life and workplace? In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again. Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her energy and transform her life. In This Episode, You’ll Learn: • How to “Control, Alt, Delete” stress and negativity • Why perspective changes everything in leadership and life • The difference between burnout and toxic negativity • How gratitude and small acts of kindness shift workplace culture Action Items: Start a daily gratitude journal and write down one thing you’re thankful for every day Pause and reflect before automatically saying yes to more stress or responsibilities Look for the “10” in people and intentionally encourage someone today Favorite Quote: “You are enough to change the atmosphere.” Connect with Desi Payne: Website: https://www.desipayne.com/ Podcast: Energized Leader Podcast - https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157 LinkedIn: https://www.linkedin.com/in/desipaynemotivationalspeaker/ Instagram: https://www.instagram.com/desi.payne/ Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Instagram - https://www.instagram.com/the_wise_pineapple/ 📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍Join the Crown Society! https://www.thewisepineapple.com/crown

What transforms a good guest experience into an unforgettable one? In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever. From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget. 🍍 In This Episode You’ll Learn: Why “friendly service” alone no longer creates memorable guest experiences What emotional luxury really means and why it builds deeper loyalty How small, unexpected gestures create unforgettable moments Why extraordinary hospitality does NOT have to be expensive ✅ Action Items From This Episode: Create FIVE “sweet surprise” moments with your team this week Identify one ordinary guest touchpoint you can make extraordinary Start looking for emotional friction points guests never say out loud 📍Signup for Sweet Summer Scores: https://www.thewisepineapple.com/2026summerscores 👑 Connect with Christine: 📍Website - The Wise Pineapple 📍LinkedIn - Christine Trippi LinkedIn 📍Instagram - @the_wise_pineapple 📍YouTube - The Wise Pineapple YouTube Channel 📍FREE Facebook Group for Hoteliers - Join the Facebook Group 📍Join the Crown Society - The Crown Society

In this powerful episode of The YES Show, John D. Harney shares the career-changing realization that transformed the way he leads people. After being fired multiple times by age 26, John finally stopped blaming everyone else and faced the hardest truth of all: he was the common denominator. That moment became the beginning of a leadership philosophy that now helps organizations and leaders thrive. If you lead people, coach teams, or want to become a stronger communicator, this episode is packed with practical wisdom and unforgettable stories. 🎯 In This Episode, You’ll Learn: Why leadership is about people while management is about process How intentional conversations create stronger teams The difference between compliance and true buy-in Why explaining the “why” behind standards changes everything ✅ Action Items From This Episode: Schedule one intentional one-on-one conversation this week Ask your team: “Where do you need more support and more challenge?” Replace “but” with “and” when communicating change If this conversation resonated with you, that’s actually exactly why I’m hosting Sweet Summer Scores later this month. Join here: https://www.thewisepineapple.com/2026summerscores Mark Irgang's Episodes: E42 Say Yes to the Mess: Turning the Worst into a Hospitality Powerhouse with Mark Irgang - Part 1 - https://youtu.be/4fDqnC0KxL8 E43 Say Yes First: Leadership, Loyalty & Mink Coats with Mark Irgang - Part 2 - https://youtu.be/c5Es20KkmCA 🔗 Connect with John: 📍John Harney's Lead Magnet - https://johndharney.com/questions 📍Website - https://www.johndharney.com/ 📍LinkedIn - https://www.linkedin.com/in/johndharney/ 🔗 Connect with Christine: 📍Website - The Wise Pineapple 📍LinkedIn - Christine Trippi LinkedIn 📍Instagram - @the_wise_pineapple 📍YouTube - The Wise Pineapple YouTube Channel 📍Facebook Group - Free Hoteliers Facebook Group 📍Join the Crown Society - The Crown Society

I thought I was just filming a promo video… but what actually happened completely surprised me. I said YES to stepping into something I hadn’t done in over 30 years, roller skating, and within minutes, I was face-to-face with fear, self-doubt, and that little voice saying, “What if I look ridiculous?” But I did it anyway. And what I found on that rink wasn’t just balance… it was joy, connection, and a powerful reminder of what happens when we say yes before we feel ready. LEARNING BULLETS: ✔Saying yes before I feel ready opens the door to growth and unexpected joy ✔Fear of looking silly is often the only thing standing between me and something amazing ✔The environments we create as leaders shape confidence, belonging, and resilience ✔Joy isn’t lost, it’s waiting for me to come back and choose it again ACTION STEPS 🍍Think of one thing you loved doing as a kid and schedule time to try it again this week 🍍Invite someone to join you,make it fun, not perfect 🍍Share your experience and reflect on how it made you feel 🔗 Connect with Christine: 📍Website - https://www.thewisepineapple.com/ 📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311 📍Insta link - https://www.instagram.com/the_wise_pineapple/ 📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍Join the Crown Society! https://www.thewisepineapple.com/crown