Why you need Yes is the answer:
Do you want to increase your bottom line?
Do you want to increase customer satisfaction?
Do you want to create a thriving company culture?
Do you want to be an award-winning leader?
Do you hate to be told “no”?
Do you want to add more positivity in your life?
Do you want to change the world?
If you answered YES to any of these questions, this book is for you!
Hardcover, Paperback, and Ebook
Being positive in a negative situation is not naive, it's leadership.
- Ralph Marston
About Yes is the answer
Four Simple Steps. That’s all it takes to deliver legendary service and build a thriving team culture.
Is negative service impacting your bottom line? Do you find it hard to maintain your confidence when you have to disappoint a customer? Then Yes Is the Answer is the leadership book you need to read.
Christine Trippi shares her energy and passion for Sweet Hospitality—the key to success in the hospitality industry—by taking readers through the simple steps of responding positively while developing strong relationships. Along the way, she reviews examples that cover all aspects of work and family life, with opportunities to test your new skills in the book (or with a downloadable Yes Is the Answer companion workbook). By the end of this fun, quick, and easy read, you'll have the information and skills needed to always say Yes and achieve Sweet Results! The best part is that you’ll learn how you can change the world, one Yes at a time!
Should you read this book? Yes Is the Answer!
yes is the answer | book launch party
WHAT OTHERS ARE SAYING
"Passion changes everything! Christine Trippi’s passion and simple approach to responding positively will inspire you to become a first-in-class hotelier. Yes Is the Answer is a must read for any leader, especially anyone in the business of hospitality."
Anthony Melchiorri, president of Argeo Hospitality, host and executive producer of Hotel Impossible and Five Star Secrets
"If you are in any kind of hospitality business, this book is for you. Become the place everyone can’t wait to come back to. Have employees that every competitor wants to recruit. Get recognized for being ‘The Best in Town!’ Buy this book NOW—and jump-start building your brand into one of the World’s Best!"
"Famous Dave" Anderson, America’s Rib King and BBQ Hall of Fame
"Say YES to this book and capture the strategies for creating a lasting legacy of exceptional service in your organization. You will laugh, cry, and be part of changing the world one YES at a time!"
Jon Vroman, founder of FrontRowFoundation.org and FrontRowDads.com and author of The Front Row
"Yes Is the Answer is not just an easy-to-read-and-apply book, it is an inspiration; it is a how-to manual; it is a manifesto of brilliance; and it is full of results-getting insights, experiences, research, and pro tips to help take you, your team, and your business to the next level! If you are at all interested and serious about becoming the best of the best, this is a MUST READ!"
Brandon W. Johnson, aka Positive Energy Guy, award-winning author/speaker/trainer,
named the #1 Global Guru for the hospitality industry in 2017 & 2018